User Guides / Instructions

FAQs TechGuard Connect and Bretford Connect

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©2019 Bretford Manufacturing, Inc. All rights reserved. How do I change my Bretford Connect password? Start by navigating to https://www.connect.bretford.io and choose Don't remember your password? When prompted, enter the email address that you used to sign up for Bretford Connect and click the SEND EMAIL button. How can I retrieve devices in the event of a forgotten PIN? Admin Users with permissions access to the appropriate locker have two options: 1. Bretford Connect: if the Admin User has access to the My Lockers page they can use Bretford Connect to open specific locker bays remotely. 2. RFID Card: if the Admin User is configured with RFID credentials in Bretford Connect, they can authenticate to the locker with their RFID card to access locker bays If the locker is in Shared Mode, any current users will be cleared from any locker bays opened using either of these two methods. If the locker is in Assigned Mode, the locker bay assignments will persist, but it may be helpful at this point to change the Locker User's PIN if it has been forgotten. How can I retrieve devices in the event of a power outage? Each TechGuard Connect locker ships with a set of administrator keys that provide access to the service panel. The service panel houses the latch release mechanisms that can open the locker bay doors in the event of a power outage.

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