User Guides / Instructions

FAQs TechGuard Connect and Bretford Connect

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©2019 Bretford Manufacturing, Inc. All rights reserved. If your locker is plugged into the network (via the Ethernet port on the front of the gateway) but does not appear online in Bretford Connect: 1. First, check to ensure the first green LED on the left is illuminated and blinking: • If the LED is illuminated but not blinking, try power cycling the locker by unplugging and replugging the unit from the wall. • If the LED is not illuminated, double check that the power cord is firmly connected to the back of the gateway and that the other end is plugged into an AC outlet. If the power cord properly connected at both ends and the gateway is still not powering up, please contact Bretford Customer Care. • If the LED is both illuminated and blinking, then proceed to the next step. 2. Next, check the second LED (middle) to see if the locker has a valid external network connection: • If it is off, double check that Ethernet cable is properly connected from the locker gateway to your network and that your network is operational and not temporarily down. • If it is blinking, please allow time for the locker to acquire a DCHP address. If after several minutes the LED is still blinking and does not turn solid, please review your firewall settings and network requirements. • If the LED is illuminated and solid, the locker is now successfully connected to the internet and you can proceed to the next steps. 3. Finally, check the third LED on the right to see if the locker has a valid connection to the Bretford Connect IoT service: • If the LED is blinking, please allow time for the locker to establish a connection to the IoT service. If after several minutes the LED is still blinking, please visit the Bretford Connect status page to check if the service is currently operational: https://status.bretford.io • If Bretford Connect is operational, but you are still unable to establish a link, please contact Bretford Customer Care. What's the difference between Admin Users and Locker Users? Admin users have access to the Bretford Connect web portal. Also, if an RFID card is assigned to an admin user, it will provide administrative override access to any locker bay in that stack. Locker Users only have access to locker bays and/or loaning of assets. Locker Users do not have access to Bretford Connect.

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